Thank you for being a customer on our website fib.im. We appreciate the fact that you like to buy the high-quality digital products we provide. We also want to ensure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at fib.im. The main thing to remember is that by placing an order or making a purchase at fib.im, you agree to the terms set forth below along any other Privacy Policy and Terms of Use.
No Refunds
All sales of digital products downloadable upon confirmation of purchase are final. We do not accept returns or issue refunds for digital products once the order is confirmed and the product is sent. Since digital products cannot be physically returned, they are inherently not eligible for refund.
Why a No Refund Policy?
Digital products are irretrievable once they are provided to you, and they can be easily duplicated. Because of this, refunds cannot be accommodated. We clearly state this policy to ensure that there is no expectation of a refund for the purchase of digital products.
Exceptional Circumstances
If you are unable to download or access the product you have purchased, or if you receive a damaged or defective file, please contact us within 48 hours of your purchase at fib.im/contact, and we will work with you to resolve the issue. In cases where a product is faulty or defective, we may, at our discretion, issue a replacement or credit/coupon towards future purchases.
Customer Satisfaction
We stand by the quality of our products and aim to ensure customer satisfaction. If you have any questions or concerns about your purchase, please contact us at fib.im/contact, and we will do our best to address your concerns.
Contact Us
If you have any questions about our Refund Policy, please contact us at fib.im/contact.
By purchasing a digital product from fib.im, you are agreeing to these terms. Thank you for understanding.